Refund and Return Policy

 

At Celestial Forge by Jiancun, we value your satisfaction and are committed to providing high-quality products. If, for any reason, you are not fully satisfied with your purchase, we are here to help.

 

Returns

 

You have 30 days from the date of receipt to return an item. To be eligible for a return:

 

• The item must be unused, in its original condition, and in its original packaging.

• A receipt or proof of purchase is required.

 

Non-Returnable Items

 

Certain items are non-returnable:

 

• Custom-made or personalized products.

• Items marked as final sale or clearance.

 

Refunds

 

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:

 

• Shipping fees are non-refundable.

• Refunds may take 5-10 business days to reflect on your account.

 

Exchanges

 

If you received a defective or damaged product, we will gladly exchange it. Please contact us at colinxu2829@gmail.com within 7 days of receiving your item to arrange an exchange.

 

Shipping Returns

 

To return your product, please mail it to:

Celestial Forge by Jiancun

[Insert Return Address]

 

You will be responsible for paying the shipping costs for returning your item. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

 

Contact Us

 

If you have any questions or concerns regarding your return or refund, please feel free to contact us at colinxu2829@gmail.com.